Knowledge Management

The 3 Key Roles of a Corporate Community Manager

Community Managers play an important role in driving transformation and change. This article looks at roles, behaviours and activities of a community manager to successfully design, build and nurture vibrant communities.

Taking a User-Centred Approach to Sharing Good Practices

Knowledge sharing is always a hot topic. Every organisation wants it to take place but basic human needs and behaviours are being ignored. In this article I take a user-centred approach to better understand how to encourage knowledge sharing in the form of good practices.